Brand and Client Experience Officer (m/f) - Job based in Luxembourg

Date:  5 Sep 2023

Luxembourg, LU

Company:  Deloitte Luxembourg
Job Function:  Internal Functions
Seniority:  Junior
Contract Type:  Open-term

Your future team


Deloitte Luxembourg’s Voice of Client program aims at measuring client experience through a comprehensive feedback model in order to recommend adequate actions to the Firm’s Leadership. Coordinated by the Quality & Excellence Team, this program spans across service lines (audit, tax and consulting) in collaboration with several departments (Marketing & Communications, Clients & Industries, Innovation, Human Resources, etc.)

We are currently looking for a Brand and Client Experience Officer to strengthen our team.


Your next challenge


This position offers a variety of missions:

• Participating in our program’s implementation over a selection of Deloitte Luxembourg’s major clients
• Supporting the design and deployment of satisfaction assessment surveys about internal and external services
• Analyzing quantitative and qualitative data to identify strengths and potential areas of improvements
• Promoting the Corporate Quality culture through internal communications (e.g., trainings and events planning, short articles)
• Proposing continuous improvements for our processes and deliverables
• Sharing team tasks and responsibilities (trend analyses, KPIs, overview files)



Your skills


• You are a Graduate with a Master’s degree in Business, Management or similar discipline
• Your values fit ours: search for excellence - commitment - close collaboration - curiosity
• You are familiar with the need for trust, confidentiality and discretion with all stakeholders
• You show excellent analytical and organizational skills, with a high attention to details
• You are able to learn quickly and work in a team environment as well as autonomously
• You master Microsoft Office (Excel, PowerPoint) with best-in-class deliverables
• You are fluent in English and French, both oral and written 



We want to hear from you! Join us and...


• Further develop your competencies with a tailor-made training plan, exploiting our Deloitte University, Lunch & Learn sessions and opportunity to participate to external trainings
• Team up with dynamic and energetic young professionals within a challenging and knowledge sharing environment
• Be offered a complementary health insurance, car leasing possibilities and much more…
• Enjoy and promote diversity in our multicultural team

What impact will you make?


Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you will find unrivaled opportunities to succeed and realize your full potential. 


Get to know more about Deloitte; Facebook pageLinkedIn page or website.


With  more than 160 partners and 2,600 employees, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For 70 years, our talented teams have been serving clients in various industries delivering high added-value offerings to national and international clients in audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte Luxembourg is part of the global Deloitte network.


Join us in enabling a diverse and inclusive environment for all!

Diversity and inclusion bring great value to our profession and community, and build our ability to deliver truly differentiated solutions and experiences to our clients. Deloitte is committed to creating and supporting a culture of inclusion that empowers all of our people to be at their best on both a personal and professional level.

Requisition ID:  11525

Ready, steady, interview!

Preparation is key to success! Here, we share a few tips and tricks to help you feel and look your most confident.
First impressions count!

Your recruitment process

We know waiting to hear back can be torture! Take a breath and familiarize yourself with our classic recruitment procedures.
Trust in the process

Get Social

Connect across our social media channels for the latest news, research, career information, photos, events, and more from Deloitte Luxembourg.

10 reasons to join Deloitte Luxembourg