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CMDB Officer for our IT team (m/f) - Job based in Luxembourg

Date:  16-Jun-2022

Luxembourg, LU

Company:  Deloitte Luxembourg
Job Function:  Internal Functions
Seniority:  Junior
Contract Type:  Open-term
Your future team

The CMDB Officer is accountable and responsible for creation, development, and maintenance of IT ServiceNow based Configuration Management Data Base (CMDB). He/She will ensure information from across the IT ecosystem is represented in a cohesive a complete CMDB that supports Deloitte’s IT Service Management operations impact assessment and decision-making ability.

He/she, together with the Configuration Manager, Service Catalog Manager, ServiceNow Administrators and IT Service Owners, will support maintaining IT CMDB for use in the end-to-end solution, program/project delivery, and ongoing service management operations. This responsibility includes definition, modification and addition to the data model, implementing Configuration Items (CI’s) and relationship changes to the CMDB repositories directly, data analysis and reporting, and process support

Your next challenge
  • Build and maintain a coherent and accurate CMDB
  • Maintains CIs to ensure CMDB accuracy and completeness
  • Ensures all new Assets are added to the database and regular maintenance is being done throughout the lifecycle of Assets
  • Works with the Configuration manager, to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships
  • Assists Configuration manager in conducting configuration audits and reconciliation
  • Assists in developing standard IT configuration management methodology
  • Writes requirements, specifications and other guiding documentation from technical area point of view for Deloitte’s CMDB, and ensures it is understood by all stakeholders interfacing to the CMDB.
  • Supports Configuration Manager in day-to-day activities to implement changes to the CMDB as well as supporting assurance on quality of CMDB content
  • Participates and coordinates CMDB data audits with Service Owners
  • Active CMDB status accounting through dashboarding and trend analysis.
  • Actively participates in the Continual Service Improvement (CSI) for Configuration Management
  • Provide assistance to internal stakeholders
Your skills
  • Bachelor's degree in Computer Science, Information Systems, or related equivalent IT field preferred.
  • ITIL Foundation v3 or v4 certification
  • 1 year of ServiceNow ITSM processes experience is an asset
  • Understanding of ServiceNow Discovery and Service Mapping tools is an asset
  • Solution Oriented mind set & be able to provide recommendations for the current and future platform
  • Familiar with the processes that consume CMDB data e.g. Incident, Problem, Asset, Change
  • Able to generate reports for KPIs
  • Strong organizational skills.
  • Excellent analytical, and problem solving skills on maintaining CMDB data integrity
  • Excellent collaboration, customer service, and communication skills to work in a team environment.
  • Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously
  • Excellent knowledge in Microsoft Office tools
  • Fluency in French and in English
We want to hear from you! Join us and...
  • Work alongside recognized experts
  • Enjoy and promote diversity in our multicultural teams
  • Further develop your competencies with a tailor-made training plan, exploiting our induction program
What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. Deloitte is where you will find unrivalled opportunities to succeed and realize your full potential.

Our global standards enable us to deliver consistent, exceptional services across the globe, whilst continuously developing our Talents.


Get to know more about Deloitte; Facebook page, LinkedIn page or website.


Deloitte Luxembourg, with around 2,300 employees and with more than 77 nationalities, is a member of Deloitte Touche Tohmatsu Limited, one of the world's leading professional services firms in audit, tax, financial advisory and consulting. Every day our multidisciplinary teams work together to offer innovative solutions to our clients' complex issues. At the heart of Europe, Luxembourg is a cosmopolitan economic center. The thriving diverse cultural life, the many sporting activities and its vast open spaces make Luxembourg unique and a great place to live.


Join us in enabling a diverse and inclusive environment for all!

Diversity and inclusion bring great value to our profession and community, and build our ability to deliver truly differentiated solutions and experiences to our clients. Deloitte is committed to creating and supporting a culture of inclusion that empowers all of our people to be at their best on both a personal and professional level.



Requisition ID:  8727

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