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CRM Deployment Lead (h-f) Job based in Luxembourg

Date:  16-May-2022

Luxembourg, LU

Company:  Deloitte Luxembourg
Job Function:  Administrative Business Support
Seniority:  Director
Contract Type:  Open-term

Your future team

We are looking for a CRM Deployment Lead to join our internal Operations team. This is an opportunity for you to be at the heart of Deloitte Luxembourg digital transformation, improving client and employee experience thanks to an innovative and state-of-the-art digital platform.

Your next challenge

As a CRM Deployment Lead you will:

  • Oversee the Salesforce deployment project within Deloitte Luxembourg, including technical and business delivery teams (e.g. Business Support Services, Business lines, IT teams), from the design phase till post go live and operate phase
  • Establish the strategic direction of the delivery organization
  • Be the point of escalation and alignment for all project stakeholders
  • Develop and maintain contact with top decisionmakers within Deloitte Luxembourg
  • Follow up on business case realization and propose adjustment actions if needed
  • Perform role of coach, provide leadership and support for delivery teams and staff
  • Manage and oversee day-to-day activities of teams and ensure adherence to Deloitte standards in project execution methodology, technical delivery, and standards compliance
  • Work in an agile/hybrid environment with internal teams across Deloitte Luxembourg

Your skills

  • Master's degree in computer science, information systems, or other technology-related field 
  • 10+ years of experience in technical project execution/leadership and/or technology consulting on large enterprise projects
  • 4+ years of experience on full life-cycle CRM implementation, preferably with expertise on Salesforce cloud and Pardot
  • Strong communication and leadership skills as well as experience engaging with executives
  • Business-Technical understanding with ability to communicate technical concepts to a non-technical audience if needed
  • Ability to take the initiative, move projects/ideas forward with clarity
  • Ability to work as part of a team to solve problems in dynamic, high pace collaborative environments
  • Fluent in English and French

Join us and...

  • Lead one of the major streams of Deloitte Luxembourg’s digital transformation aiming to deliver unparalleled client and employee experience
  • Enjoy flexible work arrangements
  • Team up with dynamic and energetic professionals within a challenging and knowledge-sharing environment
  • Enjoy and promote diversity in our multicultural teams

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. Deloitte is where you will find unrivalled opportunities to succeed and realize your full potential.

Our global standards enable us to deliver consistent, exceptional services across the globe, whilst continuously developing our Talents.  

Get to know more about Deloitte; Facebook page, LinkedIn page (#DeloitteLU) or website.

With more than 120 partners and 2,300 employees, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For 70 years, our talented teams have been serving clients in various industries delivering high added-value offerings to national and international clients in audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte Luxembourg is part of the global Deloitte network.

Join us in enabling a diverse and inclusive environment for all!
Diversity and inclusion bring great value to our profession and community, and build our ability to deliver truly differentiated solutions and experiences to our clients. Deloitte is committed to creating and supporting a culture of inclusion that empowers all of our people to be at their best on both a personal and professional level. 

Requisition ID:  6837

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