Client Experience & Quality Analyst Intern (as of September 2026)

On site

Full time

Your future team

Our Quality & Excellence team runs Deloitte Luxembourg’s Voice of Client program, which monitors client experience across service lines (Audit, Tax, Consulting) and informs decision-making at Firm Leadership level. We work closely with Business Development, Marketing & Communications and others, and promote a strong quality and client-centric culture across the Firm.
Our motto is “Never boring”: we tackle a wide range of topics, from in depth data analysis to firm wide communication initiatives. We are looking for a 6 month Intern to join us in September 2026 and play a key role within the team.

The advantages of joining us

• Professional Growth, High Standards
  Immerse yourself in a culture of excellence and develop your skills through top-tier methodologies and deliverables, equipping you for future success.
• Global Impact, Local Connections
  Work on international projects and collaborate with diverse teams, all while making an impact locally.
• Inclusive, Flexible Culture
  Embrace a culture where your voice matters, with flexible hours to balance work and life seamlessly.

How you'll contribute to our success

In this role, you will:

• Extract insights for leaders’ decision making: 
  Research client data, analyse feedback, identify patterns, and prepare insight-driven reports highlighting emerging trends for leadership.
• Create internal communications to support client centricity: 
  Design infographics, draft short articles, and assist in planning internal events that promote client focus.
• Monitor program progress: 
  Track KPIs, maintain dashboards, and ensure transparency with overview files.

The recruitment process includes a 30-minute online test and a one-hour test with three short exercises (no specific preparation required).

Your skills

• You are close to completing a Master's degree in Business Administration, Management, Economics or a related field.
• Prior experience in a business environment or a large organization is an asset.
• You have strong analytical skills (both qualitative and quantitative) and excellent attention to detail.
• You can build trust-based business relationships and maintain strict confidentiality.
• You are proficient in Word, Excel, PowerPoint, Teams, Planner and are comfortable using AI-chatbots. Knowledge of Power BI is considered an asset.
• You are fluent (C1, C2, native level) in both French and English – this is a mandatory requirement. Applications not meeting this criterion will not be considered. 

Interested? Please submit your resume in English

Get to know more about Deloitte on our LinkedIn page (#DeloitteLU), Instagram page, YouTube page or website.

With more than 2,600 employees and 98 nationalities, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For more than 75 years, our talented teams have been serving clients in various industries delivering high added-value offerings to national and international clients in audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte Luxembourg is part of the global Deloitte network.

Deloitte provides leading professional services to nearly 90% of the Fortune Global 500® and thousands of private companies. Our people deliver measurable and lasting results that help reinforce public trust in capital markets and enable clients to transform and thrive. Building on its 180+-year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte’s over 470,000 people worldwide work together every day to make an impact that matters at www.deloitte.com.