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Client Experience Trainee as of January 2020 - Internship based in Luxembourg

Date: 06-Jun-2019

Location: Luxembourg, LU

Company: Deloitte Luxembourg

Your future team:

 

In a challenging business environment, Client Satisfaction through Service Quality and Excellence is a fundamental pillar of Deloitte’s Strategy as it supports the firm’s performance over time.

This traineeship is a unique opportunity to join the Quality and Excellence team, in charge of developing this Quality mindset within the Luxembourgish practice as well as fostering a positive client and brand experience.

Among various firm-wide projects, the team handles all internal and external client feedback aspects, ranging from client interview preparation and survey design to the analysis of client relationship data and the implementation as well as the follow-up of targeted action plans.

  

Your next challenge:

 

During your internship, you will be able to acquire a valuable professional experience through:

  • Unique opportunity to participate in firm-wide projects
  • Team and cross-departmental collaboration
  • Active involvement in improvement and new projects suggestions and implementation

 

On a daily basis, you will be an integrated part of the team and will participate in different projects:

  • Measuring client satisfaction: preparing client interviews, creating surveys jointly with different Deloitte teams to measure the quality of internal and external services
  • Enhancing service quality: gathering and promoting best practices (internally and externally), defining and monitoring action plans implementationidentifying quality issues through client input analysis
  • Promoting Quality: fine-tuning and implementing a communication plan (e.g. articles and video production)
  • Improving Brand perception: capturing perception from diverse stakeholder groups such as our alumni, participating in diverse projects to deliver a consistent Brand message (e.g. Inclusive Culture)

 

Your skills:

 

  • Student from a Business school looking for a 6 month internship as of January 2020
  • Client-oriented personality, able to build trust-based business relationships 
  • Highly organized, rigorous and pragmatic
  • Team player, creative and assertive
  • Excellent listening and communication skills, both written and spoken 
  • Analytical skills (qualitative and quantitative client data analysis)
  • Interest/skills in marketing are considered an asset
  • Advanced computer and Microsoft Office (Word, Excel, and Power Point) skills
  • Fluent in English and a good knowledge in French

 

Join us and you will… 

 

  • Work alongside recognized experts
  • Team up with dynamic and energetic young professionals within a challenging and knowledge sharing environment 
  • Enjoy and promote diversity in our multicultural teams

 

What impact will you make?


Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you will find unrivalled opportunities to succeed and realize your full potential. 

 

Get to know more about Deloitte.

Visit our Facebook pageLinkedIn page or website.

 

One of our firm-wide priorities is to deliver a globally uniform level of quality in our services so that our clients experience a consistent, exceptional Deloitte. To achieve this, global standards have been developed that define the most critical capabilities required by client service professionals across the globe. These help our professionals understand what is expected from them and to focus on their personal development. Please click here to discover the standards for this role.

 

Deloitte Luxembourg, with around 2,300 employees and with more than 70 nationalities, is a member of Deloitte Touche Tohmatsu Limited, one of the world's leading professional services firms in audit, tax, financial advisory and consulting. Every day our multidisciplinary teams work together to offer innovative solutions to our clients' complex issues. At the heart of Europe, Luxembourg is a cosmopolitan economic center. The thriving diverse cultural life, the many sporting activities and its vast open spaces make Luxembourg unique and a great place to live.

 

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