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Client Relationship Administrator for our Digital Platform (m/f) - Job based in Luxembourg

Date:  08-Mar-2023

Luxembourg, LU

Company:  Deloitte Luxembourg
Job Function:  Administrative Business Support
Seniority:  Administrative Assistant
Contract Type:  Open-term

Your future team:

Our digital platform support team is a crucial part of our customer journey and the team coordinates the customer onboarding process and monitors ongoing performance.

We are currently looking for a Client Relationship Administrator for our digital platform, who will be part of the digital platform support team and will work with other cross-functional tax teams, the IT development team and client teams.

Our main mission is to ensure an excellent client experience on our platform, initiate and lead performance improvement projects, and test and roll out new developments.


Your next challenge:


  • Be involved in a number of client assignments: you will collect and coordinate client onboarding
  • Assist your team in preparing and reviewing process documents and training documents
  • Provide support in terms of planning, organizing and logistics of our administration (organization of internal and external meetings, timeline follow-up of the engagement, day-to-day management of permanent file, archiving process, etc.)
  • Be the key contact person for some of the client teams and ensure that all relevant information is collected or given and be responsible for the quality of the administrative work that is done for the account
  • Daily maintenance of our client data on the platform.


Your skills:


  • Bachelor degree in administrative support, data or project management.
  • 1 to 3 years of relevant experience would be considered an asset. 
  • Strong interpersonal skills, team spirit, service-minded and attention to detail
  • Curiosity and willingness to work hands-on with teams in a Tax environment
  • Capacity to interact and connect with various stakeholders
  • Organisation and rigor, ability to handle and prioritize numerous and diverse tasks
  • Good knowledge of Microsoft Office applications (Outlook, Word, PowerPoint, Excel)
  • Good IT and analytical skills
  • Fluent in English, any other language would be considered as an asset


We want to hear from you! Join us and…


  • Team up with dynamic and energetic professionals within a challenging and knowledge-sharing environment
  • Benefit from a complementary health insurance, conciergerie services, car leasing possibilities and much more… 
  • Enjoy flexible work arrangements implemented by the firm



What impact will you make?


Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you will find unrivaled opportunities to succeed and realize your full potential.


Get to know more about Deloitte; Facebook pageLinkedIn pageTwitter page or website.


With  more than 120 partners and 2,300 employees, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For 70 years, our talented teams have been serving clients in various industries delivering high added-value offerings to national and international clients in audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte Luxembourg is part of the global Deloitte network.


Join us in enabling a diverse and inclusive environment for all!

Diversity and inclusion bring great value to our profession and community, and build our ability to deliver truly differentiated solutions and experiences to our clients. Deloitte is committed to creating and supporting a culture of inclusion that empowers all of our people to be at their best on both a personal and professional level.

Requisition ID:  9645

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