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IT Helpdesk Officer (m/f) - Job based in Luxembourg

Date:  24-Jan-2023

Luxembourg, LU

Company:  Deloitte Luxembourg
Job Function:  Technology & Cyber Security
Seniority:  Junior
Contract Type:  Open-term

Your future team


Our IT department creates the technological environment and assistance that enables employees to quickly access vital information and succeed in their job on a daily basis using the most efficient powerful tools and emergent technologies.

In order to reinforce our Helpdesk team we are currently looking for a motivated Officer.



Your next challenge


  • Categories and dispatch Incidents & Service Requests via our Helpdesk ticketing system and via calls
  • Monitor progress of incident resolution relative to the appropriate SLA
  • Manage the incident life-cycle, including closure and verification
  • Follow standard service desk procedures and processes
  • Write processes and user guidelines
  • Participate to ad-hoc projects



Your skills


  • Bachelor degree in Computer science, engineering, sciences or equivalent
  • Have a passion for helping people with great communication skills
  • Are available, flexible and team oriented
  • Have a great team spirit and stress resistant
  • Motivated, rigorous, and attentive to details
  • Have good knowledge of MS Office 2016 as well as of Windows 10
  • Have good knowledge in IT Hardware equipment: Laptop, Printers
  • Have good ITIL knowledge
  • Knowledge of ServiceNow is a plus
  • Are fluent in French, in English and german is an asset



We want to hear from you! Join us and...


  • Benefit from the knowledge of the 70 professionals that our IT department counts
  • Feel the direct impact and added-value of your work on our employees
  • Team up with dynamic and energetic professionals within a challenging and knowledge-sharing environment



What impact will you make? 


Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. Deloitte is where you will find unrivalled opportunities to succeed and realize your full potential.


Get to know more about Deloitte; Facebook page, LinkedIn page or website.


With  more than 120 partners and 2,300 employees, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For 70 years, our talented teams have been serving clients in various industries delivering high added-value offerings to national and international clients in audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte Luxembourg is part of the global Deloitte network.


Join us in enabling a diverse and inclusive environment for all!

Diversity and inclusion bring great value to our profession and community, and build our ability to deliver truly differentiated solutions and experiences to our clients. Deloitte is committed to creating and supporting a culture of inclusion that empowers all of our people to be at their best on both a personal and professional level.

Requisition ID:  10782

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