IT Officer for our Level 2 Application Support team (m/f) - Job based in Luxembourg

Your future team

Do you have a previous experience in an Operational IT Team? Do you demonstrate competent IT literacy and ability around applications & systems? Are you willing to have a holistic view of IT within business, from front to back?

If you have between 3 and 5 years of experience, you should join our IT Level 2 Support team. 

Your next challenge

• Solve any technical problems by centralizing, analysing and documenting technical issues faced
• Provide daily support remotely to our internal customers
• Diagnose and resolve software and applications and hardware incidents in accordance with SLA guidelines, Coordination with L3 team can be asked.
• Prioritise, schedule and escalate issues (when required) to the appropriate experienced technician
• Produce and maintain procedures and documentation
• Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems

Your skills

• Bachelor’s degree in Computer Sciences, with 3 years minimum expertise in an Operational IT Team in Level 2
• Prior experience supporting users on issues related to application and software;
• Good understanding of ITIL in principle particularly in the Service Operation space, covering Service Desk , Incident Management, Problem Management and Knowledge Management.
• Proficient in MS Office and ticketing system
• Tech savvy
• Experienced in Microsoft Windows Server, Windows desktop administration, and PowerShell scripting;
• Relevant experience in maintaining NTFS permission and Active Directory management.
• The  following IT related knowledge will be considered as an asset:
  • System Center Configuration (SCCM)
  • VMWare Managment (VDI)
  • Cloud Management (Exchange Online, Office 365)
  • Security standards
• Curious, flexible, with a strong team spirit, comfortable working independently, and open to learn from colleagues
• Good attention to details and good stress resilience
• Excellent analytical skills
• English mandatory and French is an asset

We want to hear from you ! Join us and you will...

• Develop your competencies with a tailor-made training plan
• Work with recognized experts and be part of a dynamic team delivering cutting-edge solutions to our clients
• Team up with dynamic and energetic professionals within a challenging and knowledge-sharing environment

What impact will you make? 

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. Deloitte is where you will find unrivalled opportunities to succeed and realize your full potential.

Get to know more about Deloitte; Facebook page, LinkedIn page or website.

With  more than 150 partners and 2,600 employees, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For 70 years, our talented teams have been serving clients in various industries delivering high added-value offerings to national and international clients in audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte Luxembourg is part of the global Deloitte network.

Join us in enabling a diverse and inclusive environment for all!

Diversity and inclusion bring great value to our profession and community, and build our ability to deliver truly differentiated solutions and experiences to our clients. Deloitte is committed to creating and supporting a culture of inclusion that empowers all of our people to be at their best on both a personal and professional level.

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