Manager/Senior Manager in Customer Strategy

Deloitte Digital is the firm's Creative Digital Consultancy. From defining our clients' customer and digital strategy to designing and deploying their digital platforms, we help our clients imagine their future, with the customer  experience at the heart of the process. Deloitte Digital consists of more than 50 studios around the world, made up of strategists, experience designers and technology experts – a powerful combination of creativity, business knowledge and technological know-how.

Join our international team to develop disruptive strategy, innovative solutions and cutting-edge digital experiences for the client, while working in a collaborative environment focused on team- and personal growth.

What you will do :
 

As a Customer Strategy Manager/Senior Manager (m/f/d), you will envision our clients’ customer, product and digital strategy and lead or participate to activities such as:

• Managing client engagements to design and implement customer-centric strategy, product value propositions, streamlined customer experiences or state-of-the art digital applications
• Conducting in-depth analysis of clients’ data, processes and tools to identify strategic opportunities
• Deriving insights from market data, customer trends or competitive benchmarks
• Collaborating with cross-functional teams to develop and deliver comprehensive digital transformation roadmaps that leverage state-of-the-art technology to enhance customer interactions, and drive growth
• Supporting the selection of the ideal technology based on clients’ business and IT requirements
• Building strong relationships with clients, understanding their business needs, and providing tailored recommendations to drive customer-centric change
• Providing thought leadership on customer trends, digital transformation, and emerging technologies
• Mentoring and developing junior team members, fostering a collaborative and thriving environment
• Envisioning new service offerings or leading other internal initiatives

What about you :
 

• Master's degree in business, management, marketing, digital transformation or a related discipline
• 5+ years of experience in consulting or a different fast-paced environment
• Knowledge of and interest in customer experience best practices, digital and technology trends
• Proven track record of leading ambitious customer strategy projects and/or all stages of digital transformation programs (e.g., discovery, implementation, functional design, testing, change, PMO)
• The ability to connect the dots between the business, IT and their respective challenges
• Self-starter and proactive mindset, with the willingness to get things done
• Exceptional analytical, problem-solving, communication and presentation skills, with the ability to adapt to different contexts and industries
• Strong project management skills, with the ability to oversee multiple projects and deliver within tight deadlines
• A collaborative mindset; you enjoy sharing knowledge, working in multidisciplinary teams and growing junior team members
• Fluency in English and French; German or Luxembourgish will be considered an asset
• Service Design and Agile delivery (e.g., Scrum, SAFe) knowledge is considered an asset
   

Then Join a global company with a human touch.

Deloitte Luxembourg welcomes you to a positive and flexible work environment. You’ll discover our remarkable new premises, located in Cloche d’Or, Luxembourg’s fastest growing Business Hub.

With over 2500 employees and 70 nationalities, our multicultural environment promotes a culture of inclusion, trust and recognition. Deloitte combines the power of a global network, with the agility of startup minded teams.

Join us and live with us the Deloitte experience