Process manager - ITIL Process Specialist (m/f) - Job based in Luxembourg

Your future team

Our Internal IT department creates the technological environment and supports Deloitte employees to have rapid and secure access to information tools on a daily basis; leveraging  efficient and powerful tools as well as emergent technologies. The process management team helps the organization to work smoothly and efficiently, defines the processes, the rules and ensures that they are respected.

Your next challenge

• Unleashing the Future of IT Service Management
• Leading the charge in optimizing ITIL practices and driving transformative change
• As an ITIL Expert, you will be a key player in refining and implementing ITIL practices, with a focus on elevating the majors ITIL processes (Change, incident, problem, configuration, event)
• Implementing and fostering new ITIL practices and new ITIL processes not yet in-deep defined in the organization (Knowledge, Capacity, Release, Continuous Service Improvement).
• Working independently and collaboratively within a dynamic team
• Providing coaching and training to employees at all levels.
• Defining success metrics and measuring performance against these.
• Providing reporting and other updates to management and other teams
• Helping other ITIL process managers to ensure the coherence of the IT organization.

Your skills

• 4-5 years of relevant ITIL process Management experience ideally in a large company.
• Good understanding of ITIL processes, techniques & tools (ServiceNow is a plus).
• Good knowledge of IT Service Management (ITSM) principles.
• Effective facilitation and influencing skills.
• Strong stakeholder management skills.
• Conflict resolution and negotiation skills.
• Good listening and communications skills.
• Strong business acumen.
• Analytical mindset and critical thinking.
• Able to cope with pressure.
• Good problem-solving skills.
• Team player & able to collaborate with others.

Your role as a Leader 

At Deloitte we believe in the importance of leadership at all levels. Managers across our organization: 

• Develop high-performing people and teams through challenging and meaningful opportunities
• Deliver exceptional client service, driving high performance from people
• Lead by example and establish confident relationships
• Understand key objectives for clients and Deloitte; align people to objectives and set priorities and direction

We want to hear from you ! Join us and you will...

• Develop your competencies with a tailor-made training plan
• Work with recognized experts and be part of a dynamic team delivering cutting-edge solutions to our clients
• Team up with dynamic and energetic professionals within a challenging and knowledge-sharing environment

What impact will you make? 

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. Deloitte is where you will find unrivalled opportunities to succeed and realize your full potential.

Get to know more about Deloitte; Facebook page, LinkedIn page or website.

With  more than 150 partners and 2,600 employees, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For 70 years, our talented teams have been serving clients in various industries delivering high added-value offerings to national and international clients in audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte Luxembourg is part of the global Deloitte network.

Join us in enabling a diverse and inclusive environment for all!

Diversity and inclusion bring great value to our profession and community, and build our ability to deliver truly differentiated solutions and experiences to our clients. Deloitte is committed to creating and supporting a culture of inclusion that empowers all of our people to be at their best on both a personal and professional level.

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