ServiceNow Business Lead - Senior Consultant / Manager

Date:  7 Feb 2024

Luxembourg, LU

Company:  Deloitte Luxembourg
Job Function:  Technology & Cyber Security
Seniority:  Manager levels
Contract Type:  Open-term


Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Come and join our team of talents. You will be responsible for the development, implementation, and management of ServiceNow solutions to support our business operations.


Your next challenge

  • Develop and maintain ServiceNow roadmaps and project plans
  • Design and configure ServiceNow modules to meet business requirements
  • Manage ServiceNow projects from initiation through delivery
  • Collaborate with technical teams to ensure successful integration of ServiceNow with other systems
  • Develop and maintain documentation of ServiceNow solutions and processes
  • Stay up-to-date on the latest ServiceNow capabilities and best practices, and provide guidance to stakeholders on how to leverage these capabilities
  • Participate in ServiceNow user groups and other relevant professional communities


Your skills

  • Holding a Master degree in in Computer Science, Information management or other technology-related field  
  • Minimum of 5 years of experience in ServiceNow administration and configuration
  • Strong project management skills, including experience leading ServiceNow projects
  • Ability to translate business needs into technical requirements and configure ServiceNow accordingly
  • Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels of the organization
  • Knowledge of ITIL and IT service management best practices
  • Experience with Agile methodologies
  • Fluency in both English and French. Knowledge of German is a key advantage



Then Join a global company with a human touch.

Deloitte Luxembourg welcomes you to a positive and flexible work environment. You’ll discover our remarkable new premises, located in Cloche d’Or, Luxembourg’s fastest growing Business Hub.

With over 2500 employees and 70 nationalities, our multicultural environment promotes a culture of inclusion, trust and recognition. Deloitte combines the power of a global network, with the agility of startup minded teams.

Join us and live with us the Deloitte experience

Requisition ID:  11485

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